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Medibank Pet Insurance review
Three cover tiers tied 1:1 to reimbursement % — 70% / 80% / 90% — across $10k / $25k / $30k annual cover. The lowest tier carries hard sub-limits on the most expensive claim categories. Health-insurer cross-sell positioning, 4.1 stars on ProductReview.
The short version
Medibank's 3-tier structure is unusually rigid: Pet Protect ($10k cover, 70% reimburse), Pet Plus ($25k, 80%), Pet Max ($30k, 90%). There's no flexibility to mix-and-match — a higher cover limit forces you onto a higher reimbursement %, and vice versa. Most competitors let you pick reimbursement and cover independently.
The Pet Protect lowest tier carries hard sub-limits that buyers should read carefully: $4,000 cap on cruciate ligament conditions, tick paralysis, and hip joint surgery; $400 sub-limit on consultation fees per year. Pet Plus and Pet Max remove these sub-limits entirely — but the price difference reflects that.
Underwritten by PetSure (Australia) from 30 August 2023 — same chassis as BWM, PIA, Buddy, Bupa, Woolworths/Everyday, and HCF. The Medibank-specific layer is the Extra Care add-on for dental and behavioural cover, plus 10% discount for Medibank health-insurance members and a recurring 'two months free' promo (RVG2FREE).
Score breakdown
v1.1 of the Insu Score weights four components. Medibank Pet Insurance scores well on the dimensions covered; affordability is pending until our premium estimator launches.
Three cover tiers ($10k / $25k / $30k) with three reimbursement options (70% / 80% / 90%) — but the tier and reimbursement are bundled, not independent. Sub-limits at the base Pet Protect tier ($4k cruciate / hip / tick, $400 consultations) are restrictive and worth reading carefully. Pet Plus and Pet Max remove these sub-limits.
TBD — quote sample not yet captured at the standard $15k / 80% reimbursement / $200 excess benchmark. Note: 10% discount for Medibank health-insurance members + recurring 'two months free' promo (code RVG2FREE) suggest competitive headline positioning.
APRA-authorised PetSure underwriting since 30 August 2023. Established Medibank parent brand (Australia's largest health insurer). Loses 2 points: 1 for the underwriter-level AFCA complaint share (PetSure 195 in FY24-25 across all administered brands) and 1 for the recent Hollard→PetSure transition.
4.1 / 5 ProductReview rating — solid but middle-of-pack within the PetSure family. Specific review count not separately surfaced at audit time. Below BWM's 4.5★ at 3,193 reviews and PIA's 4.4★ at 2,246, above Everyday's 3.3★ at 831.
Medibank lands at 51/100 partial. Coverage 32/45 (3 reimburse tiers + sub-limits at base tier) + Trust 13/15 (PetSure family chassis) + CX 6/10 (4.1★ on unspecified review volume). Affordability TBD — the 10% member discount and recurring promo suggest competitive positioning at the headline tier. How the score is calculated →
Coverage features audit (current PDS)
The 8 features feeding the Coverage Depth score, with the actual values from the current Medibank Pet Insurance Product Disclosure Statement (dated verify in current PDS at medibank.com.au/pet-insurance/useful-documents/).
| Feature | Medibank Pet Insurance value | Score |
|---|---|---|
| Annual benefit limit | Three tiers: Pet Protect $10,000, Pet Plus $25,000, Pet Max $30,000. Top tier sits below RSPCA PetFlex ($35k) and Coles Ultimate ($40k). | 5 / 8 |
| Reimbursement % | 70% / 80% / 90% — but tier-locked. Pet Protect=70%, Pet Plus=80%, Pet Max=90%. No independent reimbursement selection (vs Knose / Pet Circle / RSPCA PetFlex which let you choose). | 5 / 8 |
| Excess flexibility | $0 / $100 / $250 / $500 available depending on cover level. Wider range than Knose ($0/$100 only). | 4 / 5 |
| Dental cover | Extra Care add-on only — covers scaling, polishing, dental X-rays, tooth removal for specified conditions. Not core cover. | 2 / 5 |
| Behavioural cover | Behavioural conditions (vet-diagnosed) — cover limited to prescribed medications, diagnostic tests, and consultations. Appears to sit under the Extra Care add-on tier. | 3 / 5 |
| Alternative therapy cover | Specified alternative therapies covered subject to vet recommendation per PDS sub-limits. Verify exact tiers in current PDS. | 3 / 5 |
| Routine care add-on | Optional non-insurance benefit available across all tiers. $50 annual benefits on specified items + heartworm tests + flea/tick control. Available on every tier (vs Coles which gates routine care to Ultimate). | 4 / 5 |
| Bilateral condition flexibility | Standard bilateral restriction per industry norm. Pre-existing on one side excludes the other. Verify wording in current PDS. | 1 / 5 |
| Pre-existing condition review | Likely temporary condition framework — same as BWM's 18-month symptom-free review per the PetSure family chassis. Verify specific conditions and timeframe in current PDS. | 2 / 4 |
Source: Medibank Pet Insurance Combined Financial Services Guide and Product Disclosure Statement (PDS document medibank-pet-pds-current, dated verify in current PDS at medibank.com.au/pet-insurance/useful-documents/). Last read by Insu: 2026-05-01. Verify current values at www.medibank.com.au/pet-insurance/useful-documents/ before purchasing.
What we liked
- Three reimbursement options (70/80/90%) — broader flexibility than BWM or PIA which lock at 80%
- Excess range ($0 / $100 / $250 / $500) is wider than most PetSure-family competitors
- Pet Plus and Pet Max tiers remove the base-tier sub-limits on cruciate / hip / tick — clean cover at the top tier
- 10% discount for Medibank health-insurance members is a real saving for existing customers
- Routine care available across all tiers (vs Coles where it's Ultimate-only)
- Strong parent-brand trust signal — Medibank is Australia's largest private health insurer
What to think about
- Tier-and-reimbursement bundling removes flexibility — you can't choose 90% reimbursement at the cheaper $10k tier
- Pet Protect base tier carries hard sub-limits ($4,000 cruciate / hip / tick, $400 consultations) that buyers should read carefully
- Dental cover gated behind Extra Care add-on (the standard PetSure family pattern)
- Underwriter changed from Hollard to PetSure on 30 August 2023 — existing pre-2023 policy holders should verify their current status
- ProductReview rating is mid-pack within the PetSure family (4.1 vs BWM's 4.5 and PIA's 4.4)
Same underwriter as 6 other AU brands
Medibank Pet Insurance policies are issued by PetSure (Australia) Pty Ltd. PetSure also issues policies for these brands:
Same underwriter doesn't mean identical product — pricing, benefit tiers, and add-ons vary by brand. But your claim is paid by the same company regardless of which logo is on the policy. More on the PetSure family → (coming soon)
Frequently asked questions
Who underwrites Medibank Pet Insurance?
Medibank Pet Insurance is underwritten by PetSure (Australia) Pty Ltd. The same underwriter also backs Bow Wow Meow, Pet Insurance Australia, Woolworths / Everyday Pet Insurance, Bupa Pet Insurance, Buddy Pet Insurance, HCF Pet Insurance in Australia, so your claim is paid by the same APRA-authorised insurer regardless of which brand is on the policy.
What is the Medibank Pet Insurance Insu Score?
Medibank Pet Insurance scores 51 out of 100 on the Insu Score (v1.1), 3 of 4 components scored (Affordability pending quote sample). Medibank lands at 51/100 partial. Coverage 32/45 (3 reimburse tiers + sub-limits at base tier) + Trust 13/15 (PetSure family chassis) + CX 6/10 (4.1★ on unspecified review volume). Affordability TBD — the 10% member discount and recurring promo suggest competitive positioning at the headline tier.
Does Medibank Pet Insurance cover dental?
Extra Care add-on only — covers scaling, polishing, dental X-rays, tooth removal for specified conditions. Not core cover.
What is the maximum annual benefit on Medibank Pet Insurance?
Three tiers: Pet Protect $10,000, Pet Plus $25,000, Pet Max $30,000. Top tier sits below RSPCA PetFlex ($35k) and Coles Ultimate ($40k).
What are the main pros and cons of Medibank Pet Insurance?
Pro: Three reimbursement options (70/80/90%) — broader flexibility than BWM or PIA which lock at 80% Consideration: Tier-and-reimbursement bundling removes flexibility — you can't choose 90% reimbursement at the cheaper $10k tier
Affordability — coming soon
The Insu premium estimator is being built using a combination of PDS-published rate tables and manual benchmark quote sampling. Once it launches, this section will show:
- Medibank Pet Insurance's premium for the standard 3-year-old Labrador Sydney 2000 benchmark
- Where that premium sits in the percentile ranking across all 19 AU pet insurers
- Variations for older pets, regional postcodes, and cat scenarios
In the interim, the most accurate way to get a real Medibank Pet Insurance quote is direct from their site (no obligation, no signup required for the quote itself).
Get a Medibank Pet Insurance quote
Direct quote from the insurer. Health-insurance members save 10%.
Visit Medibank Pet Insurance ↗We may earn an affiliate commission if you purchase through this link. The Insu Score is calculated independently of affiliate status — see the methodology page.
PDS read: 2026-05-01 · ProductReview data captured: 2026-05-01 · Underwriter status verified: 2026-05-01 · Insu Score version: v1.1